FAQ - Puffer Jackets & Raincoats | Töastie Kids




We wanted to take a moment to say thank you to our wonderful partners and customers for your incredible support through these uncertain times. 

We also want to reassure you that we are taking every precaution (as outlined by the Government). 

Our warehouse is happily respectful of social distancing and compliant with the sanitisation measures essential to see us all through this. 

We are sending orders out twice a week so you may see a little change to your speedy orders. 

Stay safe and adventurous whilst you #stayhome Tiny Explorers. 

SHIPPING: We ship worldwide and send all UK orders out Next Day Delivery, using Royal Mail Tracked24 service. 

All International orders are sent International Tracked and take between 3-5 working days for delivery. 

As soon as your order has been processed you will receive tracking confirmation via your registered email. 

Should you have any problems regarding deliveries please email our team at hello@toastiekids.com and we will assist. 

CHANGES & CANCELLATIONS: For orders placed before 3pm, we will ship orders on the same day as purchase. To change or cancel an order, or amend a postal address, please contact us immediately at hello@toastiekids.com. 

ADDING PRODUCTS TO A PROCESSED ORDER: We regret that you cannot amend an order to increase the number of products ordered, instead we recommend that you place an additional order and provided your previous order has not yet shipped, you can contact the team who will remove the postage costs from your additional order. 

RETURN & EXCHANGE: Please see 'Refund' section in Footer. 

PROMOTIONAL CODES: You will be given the option to enter Discount Code at checkout. The total amount will then be re-calculated and the final amount to be paid will be shown, as well as the amount deducted. Should you encounter any problems, please contact Töastie customer service at hello@toastiekids.com and they will happily assist. 

PRODUCT INFORMATION: Töastie is committed to building a brand with sustainability at its core. Please refer to individual product pages for details on product. Please refer to size guide & care instructions for additional information. 

PRIVACY POLICY: By making purchases through our website, you have been informed and given your consent to your personal data to be included in the file known as “clients database”, managed under the responsibility of Töastie, part of Toastie Pig Ltd.

Your information will be kept and saved in a secure database and will not be shared with third parties.

We will use your information to send you the newsletter, but you can easily unsubscribe from the newsletter at any given time.

CONTACT US: If you have any additional queries, please do not hesitate to contact our team and we will be happy to help! Email hello@toastiekids.com and we will come right back to you. Please note, customer service may experience delays during peak season and sales.  

PAYMENTS: We accept the following payments: