Common Questions

How can I track my order?

When you place a new order, you will receive an automatic email with your order reference and details on the items purchased.
Once your order has shipped you will receive a further email which will include a tracking link to the courier you selected.
All customer service emails, including automated order and shipping confirmation, are sent from Please always check your junk folder in case they have been delivered there in error.

I need help with sizing

You can find product specific size guides above the size options on each product page.
If you are unsure or would like further detail, please email our customer service team and we will be delighted to help:

I would like to return a product

We offer a no quibble, 30 day returns policy, asking only that items be returned to us in their original condition, unworn with tags to us at the following address:

Töastie Kids c/o Wade Spring
Highfield Street
Long Eaton
NG10 4GY

Items are returned to us at the customer's own cost, unless the product is faulty in which case we will share a returns label with you.
If you are unsure, please email our customer service team at

Where do you ship to and how much will it cost?

We ship worldwide and offer a range of courier options to suit all budgets and time constraints. Please refer to our Shipping Policy for further details.